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FAQs

       
Can you match the grooms outfit to my bridal outfit?  
Yes we can. This will be done under our made to maeasure service
       
Can I suggest any design changes to an outfit?  

Changes can be incorporated for you.  Please email info@sonascouture.com  your order reference and the suggested changes and a member of our experienced team will contact you with our recommendations.  Please bear in mind any changes in design may alter the original price.

Should you have a design in mind or require a design consultation please visit our made to measure page.


       
How does sizing work?  

As all of our garments are custom made we do follow UK/USA standard sizing, however each order that is placed will require you to also enter your individual measurments.  You do not need to come in store to be measured up, simply follow the instructions on the measurement guide carefully and enter them in during the order process.  Please note that orders take 4 - 6 weeks to process, however if you feel that there will be any changes to your measurements during this time please mention it during the order process to enable us to accomodate for that.


       
How long will a made to measure outfit take?  
Orders usually take between 4 - 6 weeks to dispatch and Bridal oufits can take upto 8 - 12 weeks.  It is important that you place your order well in advance allowing for the time to ship the item to you as well as any alterations that may need to be done during your final fittings.  SONAS understands that sometimes time is critical and we suggest that if you need your order sooner than our suggested lead times you call in store and a memeber of our team will advise you on what we can do to help.
       
How do I check the status of my order?  
When you complete your order in store you will recieve an order confirmation with a  reference.  You can then email us with this reference or alternatively you can call SONAS on 0208 795 1100 quoting the reference and a member of our team will be happy to assist you.

       
Do you deliver to my country?  

We recommend that where possible you come in store for the final fitting and any alterations.  We can also arrange delivery to many places including UK, Europe and other international destinations. Please contact us to see if we deliver to your country.

       
Do I have to pay customs and import charges?  

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. 


       
Can I cancel my order?  
At SONAS each outfit is individually created to your measurments.  To ensure customer satisfaction, all orders are held for 48 hours before being processed to allow for any design changes or alterations. After this period there is a strict no refunds no exchange policy.
       
What is SONAS returns policy?  

Items ordered at SONAS are based on the measurements provided by you, therefore we do not accept returns or exchanges on custom made orders unless the item is defective. Please note before dispatching any item we keep an image for our records.

In the case of receiving a defective item, you must provide us a written record for the reason of return within 48 hours by emailing info@sonascouture.com, in which case we will investigate into.

SONAS will not exchange or accept returns to any items that have been used, have any stains, emit body odours or perfume scents.

There is no refund for shipping and handling charges.


       
How can I become a SONAS wholesale customer?  

Please contact us via email on info@sonascouture.com or alternatively give us a call on 0208 795 1100 to discuss your requirments in detail.  Please quote which outfits your require and what quantities.