Items ordered at SONAS are based on the measurements provided by you, therefore we do not accept returns or exchanges on custom made orders unless the item is defective. Please note before dispatching any item we keep an image for our records.
In the case of receiving a defective item, you must provide us a written record for the reason of return within 48 hours by emailing firstname.lastname@example.org, in which case we will investigate into.
SONAS will not exchange or accept returns to any items that have been used, have any stains, emit body odours or perfume scents.
There is no refund for shipping and handling charges.